Warranty

Lifetime warranty

All Namirsa devices are covered by our Lifetime Replacement Warranty. Accessories, such as electrodes and chargers, are not covered. Massage chairs carry their own 3- or 5-year warranty, depending on the chair, as listed on each chair's product page.

If you are experiencing an issue with your Namirsa device, please email us at hi@namirsainc.com with:

• A short video clearly showing the issue
• A screenshot of your receipt or your order number
• Your name and current shipping address

Our team will respond within 24 hours.

Important: be sure you are purchasing an original Namirsa product. Similar-looking devices sold elsewhere may not use our certified technology and are not FDA registered. Only purchase from www.namirsawellness.com or our authorized dealers.

One-year unconditional warranty

We will replace any malfunctioning product within the first 12 months of purchase. No questions asked. A $20 shipping and processing fee applies.

Warranty after one year

13–24 months after purchase:

• $59 replacement fee for TENS units and mini massage guns
• $99 replacement fee for compression boots, compression hips or shoulders, vibration plates, and red or infrared light therapy devices

24 months and beyond:

• $99 replacement fee for TENS units and massage guns
• $199 replacement fee for compression therapy, vibration plates, and red/infrared light devices

Each product is eligible for one warranty-based replacement.

Massage chairs

Massage chairs are not part of the Lifetime Replacement Warranty or the replacement fees above. Each chair is covered by a 3- or 5-year warranty, as listed on its product page. Contact hi@namirsainc.com or +1 (904) 980-9876 for chair warranty service.

What’s not covered

The Lifetime Warranty applies only to manufacturer defects under normal use. It does not cover:

• Accessories, such as electrodes and chargers
• Massage chairs (covered by their own 3- or 5-year warranty)
• Accidental or physical damage (for example drops, water exposure, misuse)
• Pet-related damage (chewing, tearing, etc.)
• Cosmetic wear and tear
• Unauthorized repairs or modifications